Job Description

At Freebird, product and people are the heartbeat of our story and the “sole” of our brand. Creating beautiful, unique boots laid the foundation to that story but the feet inside our boots built the journey. Freebird employees reject the norms of an ordinary customer experience and pride ourselves on building genuine relationships with all of our customers. Those relationships have always been at the forefront of everything we do and why we are looking for career driven individuals that are as obsessed with creating an exceptional customer experience as we are.

The ideal Freebird candidate has a passion for the Freebird product and brand. They will have a vibrant personality that can relate to anyone that walks into our stores. They will approach life with a positive and optimistic outlook. They will be confident, creative, bright, friendly, helpful, detail-oriented, and able to consistently perform in a customer-facing role. Candidates must be well-spoken and confident in their ability to interact with strangers, as well as be able to remain calm and mentally organized at all times.

Responsibilities:

Customer Experience (The most critical responsibility of all roles at Freebird)

• Consistently deliver a positive and unique customer experience. Ensure all floor members can successfully execute the Freebird experience
• Actively participate in training of all floor team members on the customer experience and always hold employees to the standard set forth by leadership team
• Make every customer interaction memorable and unique to their individual needs
• Continually build a clientele base and develop relationships in your community
• Have your finger on the pulse of your sales floor and take ownership of all customer interactions
• Build a strong knowledge of The Freebird story, product line, brand aesthetic, and philosophy to effectively teach and inspire your team and customers
• Set or contribute to an energetic positive floor vibe regardless of customer traffic
• Ensure a leader has floor ownership whenever we are open for business
• Create an active floor eliminating any idling around

Leadership and Team Development

• Possess the ability to be lead, self-lead and lead others
• Contribute to a positive work environment that all employees are excited to come into, be challenged by, and contribute to; upholding this expectation across all team members
• Be a proactive and solution-based manager
• Create and contribute to an environment where knowledge is being passed down and successfully executed on by ALL team
• Lead by example, implement and uphold Freebird’s standards amongst your peers and Stylists
• Develop a clear understanding of what makes an exceptional Freebird employee and put the knowledge to work through networking and recruiting within our four walls and in the community
• Ownership of Stylists daily development and coaching “in the moment”
• Ensure all employees understand Freebird floor standards and company policy
• Maintain a strong understanding of personal development (strengths/weaknesses, responsibilities)

Operations/Inventory Management

• Analyze business trends and have a strong understanding of store numbers, best sellers, KPI’s and put that knowledge to work
• Maintain knowledge of stockroom capacity and keep inventory neatly organized within it
• Meet cleanliness standards on a daily/weekly/monthly basis
• Ensure all operational policies and systems are being met daily

Visual Merchandising

• Track best sellers and inventory weekly
• Know when new shipment is coming and have a plan for where new products will be merchandised on the sales floor
• Get new merchandise onto sales floor within 1 hour of receiving product
• Manage, teach and uphold company standards for all displayed product
• Ensure all store inventory is merchandised on the sales floor
• Follow company merchandising guidance

Business Planning

• Monitor business trends to work with General Manager ahead of time, to guarantee your business is staffed properly to drive business
• Learn the importance of planning and thinking through making the schedules
• Relay critical business events/information to team members up and down the organization
• Use a strong business acumen to drive results by maximizing personal sales

Requirements:

• 1+ years relevant customer service experience in a challenging and creative customer-facing environment
• High School diploma required
• Excellent interpersonal skills that translate to customer connections
• Proven track record of reliability
• Able to work flexible schedules including nights, weekends and holidays

Compensation: Hourly base rate + commission. Estimated to make $60,000-$70,000 annually but earning potential is higher for the go getter!

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