This position will start off as part-time, but will transition to full-time in the near future,
· Develop and maintain productive, working relationships with Independent Contractors (IC) and In-House labor by
communicating client priorities and collaborating to solve problems.
· Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
· Communicate with Facility Solutions Manager daily for any issues that need immediate attention, including the nightly
recap via email or phone message.
· Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if
not meeting service level agreement.
· Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
· Execute City Wide’s New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and
procedures.
· Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
· Other duties as necessary.
Requirements
· High school diploma required or equivalent experience in the commercial janitorial services industry.
· 2 years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or off-site
locations.
· Strong planning, organization skills, and attention to detail.
· Excellent communication and interpersonal skills.
· Must be innovative and strive for continuous process improvement.
· Must be able to work at night – hours may range anywhere between 5pm – 2am (depending upon the specific needs on
any particular day).
· MS Office, Internet skills required.
Benefits
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