Job Description

Job Title: Customer Service Representative & ServiceTitan Expert

Job Summary:

A well-established plumbing and HVAC service company is seeking a Customer Service Representative to join its team. This position involves managing high call volumes, scheduling service calls, ensuring customer satisfaction, and supporting daily operations. If you're an organized, customer-focused professional with strong communication skills, we encourage you to apply!

Key Responsibilities:

• Schedule service calls using CRM systems and prepared scripts.
• Handle 150+ inbound and outbound calls daily.
• Accurately record and confirm customer information.
• Promote company services and special promotions.
• Establish rapport with customers to ensure satisfaction and meet their needs.
• Resolve customer concerns by gathering information, contacting the service manager, and providing timely updates.
• Notify customers of any delays or rescheduling in a timely fashion.
• Determine the urgency of repairs and schedule accordingly.
• Conduct follow-up calls to ensure customer satisfaction.
• Maintain quality service by adhering to organizational standards.
• Contribute to team efforts by accomplishing related tasks as needed.

Qualifications:

• 1-3 years of customer service experience.
• Proficiency with Microsoft Office Suite, including Word and Excel.
• Experience with ServiceTitan software is a plus.
• Strong interpersonal and communication skills, both written and verbal.
• Excellent organizational skills and attention to detail.
• Ability to think creatively and problem-solve.

Additional Information:

• Pay: $18-$23 per hour, DOE.
• Schedule: Monday to Friday, 11:30 AM to 8:00 PM.
• Location: Onsite at company offices in Woodbury.
• Type: Contract-to-hire after approximately 6 months.

Contractor Benefits:

• United Healthcare benefits, including Limited Medical Plans with a Minimum Essential Coverage (MEC) component.
• Dental and Vision Plans.
• Accident and Critical Illness Indemnity.
• Life Insurance and Short-Term Disability.
• Earned Safe & Sick Time.
• 401k eligibility.
• Holiday pay accrual.
• Annual bonus eligibility.

Permanent Employee Benefits (upon hire):

• 100% Employer-Paid Health Insurance (Employee + 50% of spouse or dependents).
• Vision and Dental Insurance.
• Health Savings Account (HSA).
• 401k with company match (2-5%).
• Paid Vacation Time (PTO).

Company Perks:

• Casual work environment and friendly culture.
• Ongoing training and development.
• Career growth opportunities.
• Free lunch Fridays.
• Emphasis on work-life harmony.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Tags

Hourly pay, Holiday work, Permanent employment, Contract work, Temporary work, For contractors, Casual work, Local area, Monday to Friday,

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