Customer Support Specialist Job at Reconstruct, Remote

UWFnemRWelh2ajdBZ25zZTZXOHp4bEx4
  • Reconstruct
  • Remote

Job Description

The Customer Support Specialist (CSS) will be responsible for managing and triaging all requests that come through support. These responsibilities include, but are not limited to

  • Owning all emails, requests and questions that come through the support channel
  • Assessing each issue and understanding where it should be escalated
    • Customer Success Management (CSM) team for customer workflow issues
    • Product (via Shortcut) for bug or software issues
  • Performing minor maintenance and correction tasks within the Reconstruct platform
  • Maintaining a fair understanding of Reconstruct to effectively troubleshoot support issues
  • Assessing and triaging hardware issues that are sent through support
  • Providing weekly updates to the Head of Customer Experience and Customer Success Management team on the following
    • Number of tickets created
    • Number of tickets closed
    • Number of open tickets
  • Provide beta testing for new features released by product
  • Updating technical documentation as appropriate

Skills Required

  • Excellent understanding of Zendesk
  • Excellent technical writing skills
  • Ability to manage and triage issues
  • Strong communication skills
  • Strong technical troubleshooting skills

This position will report to the Head of Customer Experience. There is no anticipated travel associated with this role.

Job Tags

Remote job, Full time,

Similar Jobs

U.S. Army

US Army Officer Job at U.S. Army

 ...Officer Candidate School Officer Candidate School (OCS) is the U.S. Armys main training academy for prospective Army Officers. The school is generally open to qualified enlisted Noncommissioned Officers, along with civilians who hold at least a four-year college degree... 

Sevita

Behavioral Health Caregiver Keim Group Home (Part Time) Phoenix Job at Sevita

 ...Mentor Community Services , a part of the Sevita family, provides community-based services...  ...a career well lived. Keim Group Home located near (19th Ave & Glendale) Pay...  ...individuals we serve. Why Join Us?~ Full, Part-time, and As Needed schedules available. ~... 

Adoptions From The Heart

Adoption Social Worker Job at Adoptions From The Heart

 ...Seeking a compassionate and dedicated full-time Adoption Social Worker for our small Wilmington, DE office of a non-profit adoption agency...  .... Responsibilities include maintaining a caseload of clients, home study evaluations, post-placement visits, options counseling,... 

OnHires

Google Media Buyer Job at OnHires

 ...Position : Google Media Buyer Employment Type : Service Agreement Hourly Rate : $2030 Location : Worldwide (Remote) About...  ...strong understanding of client products and target markets. Work on optimizing product pages, sales funnels, and listicles to improve... 

MRINetwork Jobs

Dental Assistant Job at MRINetwork Jobs

 ...hirequesthealth.com Schedule a Meeting: We havea Full-Time Dental Assistant opportunity available in Washington, DC 20006! You must temp...  ...experience is nice to have, but NOT required! Entry level Dental Assistants are welcome to apply! More Info: CareStack...