Director of Rooms Job at Confidential Jobs, Miami-Dade County, FL

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  • Confidential Jobs
  • Miami-Dade County, FL

Job Description

Job Summary :

The Director of Rooms oversees all guest room operations, including Front Office, Housekeeping, and Guest Services. This role ensures a high level of guest satisfaction, operational efficiency, and cost management.

Key Responsibilities :

  • Team Leadership : Manage and lead the Front Office, Housekeeping, and Guest Services teams, ensuring excellent service.
  • Guest Experience : Address guest concerns and ensure a high standard of hospitality.
  • Operations & Maintenance : Ensure rooms are clean, well-maintained, and ready for guests.
  • Budget & Revenue : Assist with budgeting and cost control, working with the revenue team to meet occupancy goals.
  • Staff Training : Train, motivate, and evaluate staff, ensuring high performance.
  • Collaboration : Work with other hotel departments to provide a seamless guest experience.

Skills & Qualifications :

  • 5-7 years of experience in hotel operations, preferably in a leadership role.
  • Strong leadership, communication, and problem-solving skills.
  • Knowledge of hotel management software and operational tools.
  • Ability to multitask and work in a fast-paced environment.

Physical Demands :

  • Ability to stand or walk for long periods.

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