Job Description

Job Title:  Food & Beverage Manager - Luxury Residential Building

Location: Miami & Fort Lauderdale

Salary: $85k-$120k per year (depending on experience)

POSITION OVERVIEW:

The experienced  Food & Beverage Outlet Manager is to oversee the daily F&B operations across Miami and Fort Lauderdale Locations. You will be responsible for ensuring high service standards, efficient operations, and a luxurious dining experience for our residents and guests.|

POSITION RESPONSIBILITIES:

• Developing specific goals and plans to prioritize, organize and accomplish your work. Provide the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Maintaining service and sanitation standards in food and beverage outlets.
• Managing staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Observing team member service behaviors and provide ongoing feedback.
• Ensuring team member recognition is taking place on all shifts and participate in all team member recognition programs. Celebrate successes and publicly recognize the contributions of team members.
• Ensuring compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
• Ensuring compliance with all applicable laws and regulations and with food handling and sanitation standards. Ensure staff understands applicable local, state and Federal laws and requirements.
• Monitoring alcohol beverage service in compliance with local laws and ensure staff understands and adheres to all laws and policies related to alcohol sales and consumption.
• Soliciting team member feedback, utilize an “open door” policy and review employee engagement results to identify and address team member problems or concerns.
• Staying informed of market trends and introduce new products and services to drive guest engagement, increase revenue and ensure a competitive position in the market.
• Overseeing the financial aspects of the outlet including purchasing and payment of invoices.
• Ensuring proper controls are in place and polices are established and followed by all team members and are administered fairly and consistently, disciplinary procedures and documentation are completed according to standard.
• Providing services that are above and beyond for guest satisfaction and retention. Participate in the development and implementation of corrective action plans to improve guest satisfaction and strive to improve service performance.
• Improving service by communicating and assisting individuals to understand guest needs, provide guidance, feedback and individual coaching when needed.
• Managing service delivery in outlets to ensure excellent service from point of entry to departure. (e.g. greeting from host/ess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment and invitation to return).
• Meeting with guests on an informal basis during meals or upon departure to obtain feedback on quality of food & beverage, service levels and overall satisfaction.
• Responding to and handling guest problems and complaints.
• Identifying opportunities to optimize performance and create value by challenging existing processes, encouraging innovation and driving necessary change.
• Establishing and maintaining open, collaborative internal and external relationships and ensuring direct reports do the same. Assist team in developing lasting relationships with guests to secure repeat business.
• Providing inspirational leadership to enliven the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars.
• Recruiting and selecting talented team members who will enhance the 1 Hotels culture and demonstrate functional expertise; ensuring staffing levels are appropriate to meet business demands.
• Training department team members; plan, assign and direct work; reward and discipline team members; address complaints and resolve problems. Provide guidance and direction to subordinates through coaching, counseling, mentoring, and reviewing performance. Empower team members to deliver the ultimate guest experience.
• Utilizing interpersonal and communication skills to lead, influence and inspire others; advocate sound business decisions; demonstrate honesty and integrity; lead by example.
• Building and maintaining an organizational culture that maximizes guest and employee engagement and attracts top talent. Encourage and build mutual trust, respect and cooperation among team members. Serve as a role model to demonstrate appropriate behaviors.

QUALIFICATIONS:

• Passionate about organization and details with a minimum of 3 years of similar work experience in a hospitality industry.
• A post-secondary diploma or degree would be a plus.
• Prior experience in an administrative role, strong organization and technical skills, ability to multi-task and a team player.
• Is flexible and willing to meet the demands of a 24-hour operation.
• Strong leadership and team management abilities.
• Excellent communication, interpersonal, and problem-solving skills.
• Financial acumen with experience managing budgets, cost control, and inventory.
• Knowledge of food and beverage trends, with a passion for delivering exceptional service.

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