Job Description

Lost Office Collaborative (LOC) is a premium team workspace designed for collaborative deep work, workshops, trainings, planning sessions and more. We have brought something brand new to the marketplace – space, experiences and consulting designed to enrich and inspire teams while keeping them focused and productive. Everything we create and do in service of this is guided by three principles: magic, rhythm, and warmth. 

As a small company, we work on numerous projects simultaneously and wear multiple hats; you will too! So, as a team, we rely on staying communicative, efficient, and synergistic with each other. Expect our joy-filled team to treat you the same, providing ample training and support during the process of learning the "LOC way." And, as we grow, you'll grow with us! 

Hospitality & Events Coordinator

We're looking for a kind spirited and methodical individual with an execution focused skillset to join our team! You should love to make people feel special and have a passion for keeping our “house” in order. You’ll work with our Director of Operations to prepare and execute activities related to client pre-arrival, the execution of team sessions, and tidying post departure. General responsibilities will include:

Hospitality  

• Greet and welcome guests upon arrival to Lost Office to make sure they feel comfortable and have a sense of “what is what and who is who” in our space 
• Serve as a point person for guest inquires and requests throughout team visits to ensure our visitors feel well-cared for the duration of their time with us 
• Maintain high standards of cleanliness and presentation in communal spaces throughout team visits 
• Coordinate with our preferred caterers to develop meal menu options for visiting teams based on allowed budget, expectation of mealtime experience, and designated dietary constraints of attendees 
• Serve as a thought partner to our Director of Operations and Director of Experience in the development and implementation of new ideas and practices focused on enhancing the overall guest experience 

Event Management  

• Procurement of visiting team materials and supplies from local vendors and partners
• Managing the set up and breakdown of team rooms prior to and post client departure
• Arrange tables, chairs, and other applicable furniture based on provided layout blueprint; movement of furniture should be tended to the afternoon prior to a client’s arrival when possible 
• Gather supplies, such as scribing materials, paper products, and other specialty workshop resources, and place all elements in appropriate position for team sessions. Once visits end, used up resources should be discarded, and others returned to materials closet and supply wall 
• Assemble beverage carafes and wellness snacks neatly in each team room. Replenish snacks and beverages throughout entire space as inventory diminishes 
• When applicable, liaise with external vendors to ensure timely delivery, set-up, and pick-up of event components 
• Assist with distribution of event programs, badges, and signage on behalf of clients when requested 
• Assist with light cleanup of our space by removing waste to outside receptacles when full and wiping visible debris from surfaces. We have contracted custodial staff to do deeper cleaning 
• Coordinate with catering vendors on arrival and set up of meals to ensure the food experience is seamless for clients 
• Load and unload dishwasher with permanent cupware throughout day to ensure we don’t have an excess of used dishes cluttering our space 
• Intermittently check restrooms to ensure toilet paper and other hygiene products are property stocked 

Space Management

• Conduct weekly inventory process of cleaning materials, office and team supplies, as well as nourishing snack and beverage products.
• Coordinate with custodial and maintenance staff on schedules and performance of work/projects
• Ensure appropriate care for our indoor and outdoor plants; To water some of our plants, you’ll scale a sturdy platform ladder.
• Assist the Director of Operations in coordinating quarterly space maintenance projects; help keep the space pristine and premium.

Technical Support  

• Assist with the setup and operation of audio-visual equipment, lighting, and other technical tools when we have visiting teams prior to arrival, upon arrival, and post-departing 
• Troubleshoot technical issues as they arise to ensure minimal disruption or delay in a team’s meeting agenda 

Special Projects  

• We are a creative bunch who often have multiple special projects, at differing levels in the development process, running at the same time. We need someone who is excited by fast paced innovative work and wants to contribute to the overall team’s success. You will have to understand that no job is too small and that everyone needs to work together to make magic happen! 

Who Should Apply?

At Lost Office we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, communities, perspectives, and skills. Those interested in working with us should possess the following:

• A kind, cheerful, and curious disposition
• A polished but human and comfortable level of professionalism
• A strong proactive work ethic
• A highly organized and execution-focused mindset
• Excellent verbal communication skills
• A rock-solid problem-solving approach
• An ability to read body language, anticipate needs, and provide a high level of customer service
• An ability to work under pressure and within deadlines, prioritizing the client experience
• Ability to work collaboratively as part of a team, and independently without significant supervision

Hiring Standards:

• Bachelor’s Degree from an accredited institution
• Proficiency in MS Excel and other Microsoft applications
• An appetite for learning and facilitating use of new technologies – A/V and video conferencing applications and team collaboration software especially
• Valid driver’s license and insurance along with reliable transportation (required)
• Physical requirements include sitting, walking, standing, stooping, climbing stairs, and an ability to lift 50 pounds

Preferred Qualifications:

• Experience in hospitality management , event planning, client management or a related field
• Prior experience working in an office environment, operations, hospitality, or events (1-3 years preferred)

Hours:

• Full-time position at 40 hrs/week, Monday through Friday 
• General hours 8am-5pm; Schedule may flex or include alternative hours depending on special events, such as dinners, happy hours, and/or general customer programming and/or arrival & departure times. Flexibility is a must!

Work Location: 

• 5000 Old Main Street, Henrico, VA 23231 (Rocketts Landing)
• Position is not eligible for hybrid or remote work 

Pay & Benefits: 

• Full-time, starting at $50,000
• Health, dental, and vision insurance 
• 3 weeks paid time off

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