Job Description

Maître D' - Guest Experience

📍 Wednesday–Sunday | 4:00 PM – 12:30 AM

Job Summary:

Our client is seeking an experienced and polished Maître D' to be the face of a high-end lounge and lead the guest experience. This role is responsible for creating a warm, welcoming environment, managing reservations and walk-ins, and coordinating smooth service flow between front-of-house and back-of-house teams. The ideal candidate brings a high level of professionalism, attention to detail, and a genuine passion for hospitality.

Key Responsibilities:

• Greet guests with warmth and professionalism, managing the flow of reservations, VIPs, and walk-ins
• Maintain and oversee the reservation system, including managing waitlists and optimal table assignments
• Coordinate with servers, bartenders, and management to ensure efficient seating rotation and timely service
• Cultivate relationships with regulars and VIP guests, anticipating their preferences
• Address and resolve guest concerns with poise and discretion
• Ensure the host area and lounge entrance are clean, organized, and aligned with ambiance standards
• Train, mentor, and support host staff as needed

Qualifications:

• Prior experience as a Maître D', Head Host, or similar front-of-house leadership role
• Excellent interpersonal and communication skills
• Professional appearance with a polished, guest-focused demeanor
• Strong ability to multitask and maintain grace under pressure
• Flexible and dependable availability, including evenings and weekends

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