MSP Help Desk/Service Desk Support - L2 Job at Axxys Technologies, Inc., Plano, TX

UUs4eWZWM1dzajNCZzNvVzVXczN3Rno1UHc9PQ==
  • Axxys Technologies, Inc.
  • Plano, TX

Job Description

Axxys Technologies, Inc. is a leading information services provider, and we are currently seeking a highly motivated MSP Help Desk/Service Desk Support - L2 to join our team. You will be part of a group that prides itself on delivering the best IT services and solutions to our clients. As a member of our team, you will have the opportunity to work with some of the best minds in the industry and help ensure our clients' success.

Our company philosophy is focused on the clients' vision, and we believe that technology is only part of the solution to business problems. We work with our clients to gain knowledge of their business goals and needs, and then provide custom solutions to meet those needs. If you are interested in being part of a team that values client satisfaction and collaboration, then we want to hear from you.

Responsibilities

  • Provide technical support to our clients through phone, email, and remote support tools.
  • Troubleshoot software, hardware, and network issues, and document these issues and resolutions in our ticketing system.
  • Install, configure, and maintain software, hardware, and peripherals as required.
  • Collaborate with clients, colleagues, and partners to ensure prompt resolution of issues.
  • Monitor systems and alert clients of potential issues or outages.
  • Escalate complex issues to senior engineers as required.
  • Provide timely updates to clients regarding ticket status and resolution.

Requirements

  • At least 2 years of experience in a help desk or service desk support role.
  • Good understanding of Windows Server Administration and Active Directory.
  • Strong knowledge of IT security principles and best practices.
  • Familiarity with desktop platforms, including Windows, iOS, and Android.
  • Experience with G-Suite and Office 365.
  • Good understanding of network topologies, protocols, and architecture.
  • Experience with ITSM tools, such as Kaseya/ConnectWise.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Retirement Plan (401k, IRA)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development

Job Tags

Holiday work, Full time, Temporary work, Remote job,

Similar Jobs

Lumicity

Facilities Manager Job at Lumicity

 ...Facilities Manager / Biotechnology / San Diego, CA The successful person will be responsible for overseeing the operation, infrastructure, and maintenance of a GMP-compliant facility. This role supports manufacturing and research operations for cell and gene therapy... 

Sanford Health

RN Triage - ENT Referral Specialist Job at Sanford Health

Careers With Purpose Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated...

Link Solutions, Inc.

Help Desk Support Analyst Job at Link Solutions, Inc.

 ...effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of...  ...Development. Job Description Link Solutions is seeking a Help Desk Support Analyst to join our team in support of the US Army PEO... 

TOMIS

Google Ads Specialist Job at TOMIS

 ...of your marketing and sales data, and streamlines your operations. Job Title: Google Ads Specialist Job Category: Full-Time Employee Headquarter Location: Missoula, MT Work Location: In-office, Hybrid or Remote Salary: Competitive, based on experience... 

Gpac

Dermatologist / Mohs Surgeon Job at Gpac

Join Our Team as a Dermatologist/Mohs Surgeon! We are thrilled to invite a board-certified or board-eligible Dermatologist/Mohs Surgeon to become a vital part of our thriving dermatology practice. This is a unique opportunity to step into an established, high-demand...