Job Description

Director of Personal Lines

About the Opportunity:

We are seeking a strategic and experienced Director of Personal Lines to lead and grow the Personal Lines department. This role requires a driven professional with a passion for leadership, operational excellence, and delivering an outstanding client experience. You'll oversee departmental operations, mentor team members, and help foster innovation and growth within a dynamic insurance environment.

Key Responsibilities:

• Department Leadership: Oversee the Personal Lines department across multiple locations, ensuring smooth operations and team cohesion.
• Workflow Optimization: Develop, implement, and refine departmental procedures to improve efficiency and service delivery.
• Growth Strategy: Identify cross-sell and coverage expansion opportunities, contributing to departmental and organizational growth.
• Team Development: Mentor supervisors and account managers, fostering professional growth and a culture of collaboration.
• Performance Monitoring: Track department performance against goals, generating reports and actionable insights for continuous improvement.
• Client Experience: Ensure clients receive top-tier service through proactive support and tailored solutions.
• Relationship Management: Maintain strong relationships with insurance carriers and key stakeholders.
• Training & Development: Conduct regular training sessions on system tools and carrier resources to enhance team productivity.
• Recruitment & Onboarding: Participate in hiring, onboarding, and training new team members to ensure cultural alignment and role readiness.
• Account Management: Step in to support key accounts as needed, demonstrating hands-on leadership.

Qualifications:

• Bachelor’s Degree
• At least 5 years of leadership experience in Personal Lines insurance
• Property & Casualty License
• Strong leadership, organizational, and interpersonal skills
• Effective communicator at all levels of an organization
• Self-motivated with a proactive approach to problem-solving
• Commitment to delivering exceptional customer experiences

Compensation:

$125K+ plus commission

Why apply?

• Collaborative and inclusive workplace culture
• Focus on work-life balance and employee well-being
• Comprehensive benefits package including health, dental, vision, and 401(k)
• Generous paid time off including vacation, sick leave, and holidays
• Professional development

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