Job Description

To assist the General Store Manager in general management duties and to share responsibility for the store’s operation and performance, in particular, the perishable departments. To coordinate and direct the overall operations of the store in the absence of the GSM. To ensure growth, profitability, customer satisfaction, and associate morale in his/her product areas and storewide.

Essential Duties and Responsibilities:

The essential duties and responsibilities of this position include, but are not limited to, the following:

• Ensure proper ordering, handling, prepping, and rotation of all perishable department products. Monitor quality, freshness and variety on a regular basis.
• Promote impulse sales and optimum department sales mix through creative and well-merchandised displays.
• Review the IBM/Micro Strategies weekly item movement reports with the department heads.
• Review quarterly department performance with each department head and GSM.
• Carry out the instructions/weekly plan of the perishable supervisor
• Ensure customer goodwill by promoting and maintaining the highest standards of customer service. Handle requests and/or complaints in a courteous and timely fashion.
• Knowledgeable to perform all of the duties of an experienced clerk in all perishable departments.
• Encourage and promote a high level of associate morale. Generate enthusiasm among associates by creating a work environment conducive to teamwork.
• Ensure that regular department meetings are scheduled.
• Communicate, observe and enforce all store rules and company policies to department heads, associates, vendors, and service people.
• Maintain a neat, well-groomed personal appearance at all times to set a good example
• Monitor and enforce punctuality in shift working hours of all perishable department associates and ensure their compliance with the company’s time clock policies.
• Observe all local, state and federal health and civil code regulations & ordinances throughout the store.
• Ensures that all department associates comply with safety policies and procedures; encourage safety suggestions and participation in the store’s Safety Committee meetings.
• Ensure proper merchandising, maintenance and clearance of all seasonal items.
• Ensure that store associates keep refrigerated coolers and shelves fully stocked and faced to the maximum extent possible according to tag allocation and department standards.
• Ensure that all price changes implemented in a timely manner.
• Ensure that all ad merchandise is properly priced, displayed and signed and that the prices of items in the previous week’s ad promotion have been restored to normal.
• Ensure that all displays are built for maximum sales and profits, are neat and colorful, include tie-in merchandise when applicable, and are properly signed.
• Encourage department heads to promote sampling, and cross merchandising to stimulate consumer interest and create excitement within the department.
• Provide the GSM with weekly updated messages for the in-store repeater broadcast with input from the department head.
• Inspect the store on an on-going basis for compliance with company standards and regulatory agencies’ requirements; identify deviations and with GSM take corrective action to achieve compliance through the appropriate department head.
• Maintain proper allocation of in-store selling space for maximum sales and profitability.
• Keep all controllable expenses to a minimum.
• Maintain pricing integrity between shelf and computer. Keep Scan Rites to a minimum and maintain signage (and UPL’s where applicable).
• Be fair and consistent in enforcing department procedures, company rules and policies and in disciplining.
• Ensure perishable department heads are performing all job functions as outlined in their respective job descriptions.
• Develop and maintain an on-going shrink awareness program within the perishables departments with the assistance of the department heads.
• Control labor costs to ensure that they are within budget relative to projected sales and operating results.
• Ensure that accurate records are maintained in tracking markups and markdowns.
• Understand and perform all functions of the GSM in his/her absence.
• Submit required reports and surveys on schedule or in a timely manner.
• Respond to customer and associate accidents or emergencies calmly, and attend to the required paperwork in a timely and thorough manner.
• Perform and assign general housekeeping and sanitation duties in compliance with store policy, department standards and state and local health regulations on a regular ongoing basis.
• Assist in receiving and unloading of merchandise; check and verify product receiving to ensure that the items listed on vendor invoices are all delivered, check products for quality, count, and condition.
• Check equipment daily for proper performance.
• Visit competition on a regular basis.

Additional Duties and Responsibilities:

• Continuously perform a visual inspection of: out of stocks; temperatures; dates on merchandise; back room stock levels; rotations; quality of products.
• Review commodity reports.
• Ensure that CGO maintenance is being done.
• Ensure that the WROP report is being reviewed with Department managers.
• Review departmental schedules on a weekly basis; insure that all overtime is approved by the Store Manager.
• QA reviews must be continuously done and reviewed with Department Managers.
• Ensure that signage is accurate and proper.
• Ensure that monthly Price Audits are being completed in all departments
• Review shrink check list with Department managers if department has results not meeting expectations.
• Identify and advise Human Resources of any associates that have the potential to be promoted.

Standards

• Observe all store rules and company policies.
• Comply with company grooming and dress codes
• Observe shift operating hours at all times as scheduled by the manager.
• Adhere to all local, state and federal health and civil code regulations. (i.e. wearing approved hat or hair net, gloves, etc.)
• Comply with safety policies and procedures.
• Maintain good communications in the department and throughout the organization.
• Observe security standards by staying alert.

Requirements

• Must be thoroughly familiar and willing to comply with all priorities and store policies pertaining to the position, including punctual and reliable attendance.
• Must be able to calculate figures and amounts such as discounts, percentages, gross margins, and apply these concepts of basic math in order to verify vendor invoice charges and counts.
• Must be able to accurately complete required reports including the daily sales report, inventory counts, receiving logs, and cash accountability or cash reconciliation and audit forms.
• Must have the ability to read, write, analyze, interpret, and understand the English language with sufficient proficiency.
• Must be knowledgeable in the various types of product carried in the departments.
• Must be able to perform all duties and responsibilities in an efficient and satisfactory manner that meets the minimum standards for productivity, accuracy, cleanliness, harmony and safety.

Physical Requirements

• Must be able to lift heavy objects occasionally.
• Must be able to climb a ladder to retrieve items from overhead racks and storage areas.
• Must be able to sweep and mop floors and lift and carry out trash containers to be emptied outside the department
• Must have sufficient physical mobility or agility to be able to respond quickly to fire or other emergencies such as cleanup requests due to accidental spills or breakage of glass.
• Must be able to stock coolers and shelves and endure working under extreme temperatures in refrigerated storage areas and near/around heated ovens.
• Must be able to work in close contact with flour, spices, starches, other powdered substances, meat product, seafood and shellfish, fresh fruit, vegetables, flowers and plants without adverse allergic reactions.
• Must be able to tolerate moderate amounts of dust and chemical fumes from common household cleaning agents such as ammonia during routine housekeeping duties.

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