Job Description

Job Title: Retail Branch Manager

Location: Cold Spring, MN

Reports To: Chief Financial Officer

Employment Type: Full-Time

About Granite Bank:

Granite Bank is one of the fastest-growing banks in Minnesota! We’re a locally owned community bank, and we’re growing our team of people on a mission to help as many people as possible achieve their financial and homeownership goals. We live by our core values: accessibility, agility, transparency, family feel, and empowerment. Whether it’s expanding our product line or having fun company events, we’re prepared to adapt to an ever-changing industry while keeping our people first. Come join us!

Position Summary:

Granite Bank is seeking a Branch Manager for our Cold Spring location to lead our deposit operations, foster a customer-first environment, and ensure our team adheres to the core principles of the Granite Way. This leadership role is ideal for someone with 5-10 years of banking experience who thrives in managing day-to-day deposit operations and tackling customer challenges. The Branch Manager will be responsible for growing our deposit base, enhancing the customer experience, and leading a team that consistently meets performance standards.

Key Responsibilities:

1. Deposit Operations Oversight:

• Ensure all deposit operations are executed efficiently and accurately, in compliance with Granite Bank policies and regulatory requirements.
• Lead efforts to expand the branch’s deposit base by identifying opportunities to retain and grow relationships with existing customers while attracting new ones.
• Oversee cash management and balancing procedures to maintain operational excellence.

1. Customer Service and Issue Resolution:

• Act as the point of escalation for customer issues, ensuring that concerns are addressed promptly and professionally, while upholding Granite Bank’s commitment to exceptional service.
• Provide hands-on support for front-line employees in resolving customer issues and promoting a positive customer experience.

1. Leadership and Staff Management:

• Lead, develop, and mentor branch staff, ensuring alignment with Granite Bank’s values, mission, and operational goals, specifically the Granite Way.
• Conduct weekly team meetings to communicate goals, discuss performance, and provide coaching to improve staff effectiveness and customer service.
• Hold team members accountable for meeting customer service and performance standards while ensuring a collaborative and supportive work environment.

1. Business Development and Deposit Gathering:

• Drive deposit growth by building relationships within the community and with local businesses, ensuring that Granite Bank remains a market leader in deposit gathering.
• Support initiatives to increase the branch’s market share and contribute to the bank’s overall growth and success.
• Work closely with the marketing team and leadership to develop strategies to promote deposit products and services.

1. Operational Efficiency and Compliance:

• Monitor day-to-day branch operations to ensure compliance with internal policies, industry standards, and regulatory requirements.
• Identify areas for operational improvements, ensuring the branch operates with efficiency while providing a seamless customer experience.
• Ensure the branch is secure, and that all safety and security procedures are followed.

1. Branch Performance and Reporting:

• Track and review branch performance metrics, analyzing trends and results to ensure objectives are met.
• Provide regular performance reports to senior management, offering insights and recommendations for improving branch operations, customer satisfaction, and deposit growth.

1. Consumer Lending

• Act as the point of contact for branch consumer lending needs facilitating the loan process from application to closing.

Experience:

• 5-10 years of experience in a banking or financial services environment, with a focus on deposit operations and customer service.
• Proven leadership experience managing a team, with the ability to develop talent and drive performance.
• Expertise in addressing complex customer service issues, resolving complaints, and ensuring customer satisfaction.
• Retail experience.
• Consumer Lending experience preferred.

Skills:

• Strong knowledge of deposit products, services, and banking regulations.
• Exceptional leadership, communication, and interpersonal skills.
• Ability to resolve problems, maintain operational excellence, and effectively manage customer interactions.
• Strong analytical and problem-solving skills, with the ability to get into the details of operational challenges and find solutions.

Granite Bank is an Equal Opportunity Employer

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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