River Cruise Specialist Job at Travel Staff, Calabasas, CA

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  • Travel Staff
  • Calabasas, CA

Job Description

Summary: The River Cruise Specialist role involves selling the company’s products to travel agencies and customers while providing excellent customer support over the phone in a call center environment.
**Temp to Perm position / Onsite - Calabasas, CA**

Responsibilities:

  • Exceeds travel partner and guest expectations through the completion of all reservation
  • and sales-related processes
  • Handle inbound and outbound sales calls, qualify and convert phone calls into bookings
  • Quote prices, explain product features, sell products and services, and reservations
  • Address customer inquiries and overcome objections and complaints professionally.
  • Build and maintain strong relationships with travel agents and guests.
  • Manage high call volumes

Qualifications:

  • Proficiency in Microsoft Office and reservation software.
  • Strong organizational, communication, and customer service skills.
  • Excellent judgment and discretion; ability to handle multiple priorities
  • simultaneously, meet deadlines, and handle work-related stress is required.
  • Ability to multitask, meet deadlines, and work under pressure.
  • Sales or customer service experience (3+ years preferred).
  • Familiarity with world geography and travel-related services.

Additional Details:

  • Flexible schedule, including weekends.
  • Friendly, detail-oriented, and goal-driven with excellent closing skills.

Job Tags

Permanent employment, Full time, Temporary work, Flexible hours,

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