Job Description

Customer Support Specialist – Oahu

Location:

Honolulu, HI (100% Onsite)

Employment Type:

Contract-to-Hire | Full-Time | Monday–Friday, 7:30 AM – 4:30 PM

Role Overview:

BEPC is seeking a dedicated and organized Customer Support Specialist to join a team focused on energy efficiency and sustainability initiatives across Hawai‘i. This full-time, on-site position requires a dependable individual with excellent communication and customer service skills to support high-impact environmental programs. Candidates must currently reside on the island of O‘ahu —no relocation candidates, please.

Key Responsibilities:

• Serve as the first point of contact for customers via phone and email regarding energy and water efficiency programs.
• Process rebate applications, verify eligibility, and conduct quality control checks using the work order management system.
• Educate the public on energy efficiency best practices and available program incentives.
• Collaborate with team members to improve operational workflows and customer service experiences.
• Maintain and organize high-volume shared email inboxes.
• Prepare and summarize reports using MS Office tools, especially Excel.
• Support administrative duties including mail handling and weekly office tasks.

Qualifications:

Required:

• Bachelor’s degree or equivalent industry experience.
• 2+ years in a customer service/call center role handling external customer inquiries.
• Strong MS Office skills, particularly Excel; ability to type 40+ WPM.
• Excellent verbal and written communication.
• Demonstrated ability to multi-task, stay organized, and ensure data accuracy.
• Experience working with dual monitors and shared mailboxes.
• Must live on the island of O‘ahu and be able to work 100% onsite.

Preferred:

• Prior experience with Salesforce or CRM tools.
• Background in energy efficiency or water conservation programs.
• Technical or contractor interaction experience.
• Experience in project or client management.

Contract Details:

• Pay Rate: $25–$27/hour
• Schedule: Monday to Friday, 7:30 AM – 4:30 PM HST
• Onsite Requirement: 100% onsite; no remote or WFH options

About BEPC Inc.:

BEPC Inc., founded in 2007, is a 100% employee-owned company providing top-tier consulting and staffing solutions across industries like technology, engineering, manufacturing, and project management. At BEPC, we are driven by innovation and a commitment to excellence. We take pride in fostering a collaborative and innovative environment where our team members thrive. With competitive benefits, including medical, dental, vision, and life insurance, BEPC is dedicated to supporting our employees' personal and professional growth.

How to Apply:

Submit your updated resume and qualified candidates will be contacted promptly.

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