Job Description

Location: Joyce Factory Direct

Are you the kind of leader whose positive energy lights up a room? Do you have the knack for turning good appointment setters into great ones and creating an electric, competitive office vibe? Joyce Factory Direct is looking for a Telemarketing Manager to lead, motivate, and inspire our team of appointment setters to new heights.

What You’ll Do:

• Lead with positivity: Set the tone for the office with an infectious, can-do attitude that inspires everyone to bring their best every day.
• Sharpen skills: Take experienced appointment setters to the next level by refining their techniques, boosting their confidence, and unlocking their full potential.
• Create a winning culture: Foster a fun, competitive, and high-energy environment where your team is not just working but thriving.
• Control the mood: Maintain a positive and focused atmosphere, turning challenges into opportunities and ensuring everyone stays engaged and motivated.
• Develop and refine: Build and improve scripts, processes, and strategies that drive results and keep the team ahead of the competition.
• Monitor and inspire: Track performance metrics and KPIs, celebrating wins while coaching team members on areas for growth.

What We’re Looking For:

• Proven experience managing telemarketing or appointment-setting teams with a track record of success.
• A magnetic, positive personality that naturally motivates and energizes others.
• Exceptional coaching skills with the ability to take seasoned professionals and make them even sharper.
• A competitive spirit paired with the ability to create a collaborative and supportive team environment.
• Strong organizational and communication skills with a focus on results and accountability.
• Experience in B2C environments is highly valued!

Why Join Us?

• Uncapped earning potential: Competitive base salary with performance bonuses that reward your success.
• A supportive and growth-focused culture: Joyce Factory Direct invests in your success, giving you the tools and opportunities to thrive.
• Build something great: Be part of an ambitious team where your leadership will make a real impact.
• Fun and excitement daily: This isn’t your average office—this is a place where energy, competition, and camaraderie thrive.

If you’re ready to be the driving force behind an exceptional team, apply today and take your career to the next level at Joyce Factory Direct!

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